I AM Professional Cleaning Services
Welcome to I AM Professional Cleaning Services. By booking, purchasing, or receiving cleaning services from us, you agree to the following Terms & Conditions.
I AM Professional Cleaning Services provides residential and/or commercial cleaning services as described in the service package, estimate, proposal, or service agreement provided to the client.
Services may include routine cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and other cleaning services agreed upon between the company and client.
Specific services and pricing may vary depending on the size, condition, and requirements of the property.
All quotes and estimates are based on the information provided by the client.
The final price may change if the actual condition, size, or cleaning requirements of the property differ substantially from the information originally provided.
Any significant price changes will be communicated to the client before additional work is performed whenever reasonably possible.
Appointments are considered confirmed once the client has completed the required booking process and any required deposit or payment has been received.
Payment is due according to the terms provided at the time of booking.
Accepted payment methods may include credit/debit cards, electronic payments, cash, or other methods approved by I AM Professional Cleaning Services.
Clients who need to cancel or reschedule an appointment should provide notice as early as possible.
Cancellation fees, deposits, or other charges may apply according to our Cancellation Policy.
Repeated cancellations or rescheduling may result in the company requiring a deposit or advance payment before accepting future bookings.
The client is responsible for providing safe and timely access to the property at the scheduled appointment time.
If our cleaning team cannot access the property because of locked doors, missing keys, incorrect access information, or other circumstances outside our control, a cancellation or lockout fee may apply.
The client understands that some stains, odors, buildup, damage, or other conditions may not be completely removable through ordinary cleaning methods.
I AM Professional Cleaning Services does not guarantee removal of permanent stains, discoloration, mold, excessive buildup, odors, or damage that requires specialized restoration services.
Additional fees may apply for unusually dirty or hazardous conditions.
Clients should secure cash, jewelry, important documents, electronics, fragile items, and other valuable or irreplaceable belongings before cleaning services begin.
I AM Professional Cleaning Services is not responsible for items that are lost, misplaced, improperly stored, or damaged due to pre-existing conditions unless caused by our proven negligence or misconduct.
I AM Professional Cleaning Services will take reasonable care while performing cleaning services.
Clients should report any alleged damage as soon as reasonably possible after the service.
Pre-existing damage, normal wear and tear, improperly installed fixtures, defective materials, or fragile items may not be the responsibility of the company.
For the safety of our employees and clients, we may refuse or stop service if we encounter unsafe or hazardous conditions.
Examples may include exposed needles, bodily fluids, dangerous chemicals, infestations, unsecured aggressive animals, structural hazards, or other conditions that create a significant safety risk.
Additional specialized services may require separate arrangements and pricing.
Clients are responsible for securing pets when necessary to allow our cleaning team to safely perform services.
I AM Professional Cleaning Services is not responsible for pets that escape, become injured, or cause damage when the client has not properly secured them.
If you are dissatisfied with a cleaning service, please contact us within 24 hours of service completion and explain the specific area of concern.
When appropriate, I AM Professional Cleaning Services may offer a reasonable re-clean of the affected area.
A re-clean does not guarantee a refund and does not apply to conditions that were disclosed before service or that cannot reasonably be corrected through ordinary cleaning.
Refund requests are handled according to our Refund Policy.
Payment disputes or chargebacks should not be used as a substitute for contacting I AM Professional Cleaning Services about a service concern.
The client agrees to:
For recurring cleaning services, the client agrees to maintain the scheduled service arrangement unless the service is canceled or modified according to the applicable cancellation terms.
Pricing and service frequency may be changed when agreed upon by both parties.
I AM Professional Cleaning Services reserves the right to refuse, suspend, or terminate service when conditions are unsafe, abusive, threatening, unlawful, or materially different from what was represented when the appointment was booked.
Information provided on our website is intended for general informational purposes.
Prices, services, availability, promotions, and other website information may be changed or updated without prior notice.
Information submitted through our website or booking process will be handled according to our Privacy Policy.
Clients should not submit sensitive personal information through website forms unless specifically requested and necessary for providing services.
I AM Professional Cleaning Services may update these Terms & Conditions from time to time.
The updated version will be posted on our website with the effective date.
These Terms & Conditions shall be interpreted in accordance with applicable laws of the State of Minnesota, unless otherwise required by applicable law.
I AM Professional Cleaning Services
Phone: 612.817.6879
Email: paulette@iamprofessionalcleaningservices.net
Website: Professional Cleaning Services for residential and commercial cleaning. Minneapolis, St. Paul and surrounding areas. Cleaning Experts 612, 763, 952, 651
I AM Professional Cleaning Services is committed to providing reliable, professional, and high-quality cleaning service. We want every client to be satisfied with the service they receive.
1. If you are not satisfied with the quality of your cleaning service, please contact us within 24 hours of completion of your service. We will review your concerns and, when appropriate, arrange for the affected area to be re-cleaned at no additional charge.
2. Refunds: Because cleaning services involve time, labor, supplies, and scheduling, refunds are automatically provided once a cleaning service has been completed.
Refund request will be considered on a case-by-case basis when:
* A service was not provided as agreed upon.
*A significant portion of the contracted services was not completed.
*There was an error in the billing or payment processing.
* Other circumstances warrant a refund at the discretion of I AM Professional Cleaning Services.
Cancellations:
Clients who need to cancel or reschedule an appointment should provide 24 hours notices before schedule services.
Deposit:
If a deposit or payment was required, the applicable refund will depend on the reason for cancellation and the terms agreed upon before service. Deposits are non-refundable when they cover time reserved specifically for clients. Again, clients must reschedule or cancel 24 hours before cleaning in order to receive deposit back.
Refund Processing:
Approved refunds will generally be issued to the original payment method. Processing times may vary depending on payment provider or financial institution.
Client Responsibility:
Clients are responsible for providing accurate information about the property, requested services, access instructions, and any special cleaning requirements before appointment.
Final Review:
All refunds requests are reviewed individually. submitting a refund request does not guarantee that a refund will be approved.
Contact Us:
For questions or to request a refund or service correction, please contact:
I AM Professional Cleaning Services
Email: paulette@iamprofessionalcleaningservices.net
Phone: 612.817.6879
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